RETURN & EXCHANGE POLICY

At Jess For The Culture, every piece is made-to-order and produced in limited preorder rounds. Unlike traditional retailers, we do not mass produce or keep large inventories of our products. Each order is created specifically for our customers.

Because of this production model, all sales are final.

Refunds & Returns

We do not offer refunds, returns, or order cancellations once production has begun.

Please review your order carefully before completing your purchase.

Limited Size Exchanges

As a courtesy, Jess For The Culture may approve exchanges for sizing on a case-by-case basis. Because our products are made-to-order and produced in limited quantities, exchanges are not guaranteed and are subject to inventory availability.

If the requested size is unavailable, we will unfortunately be unable to fulfill the exchange request.

To be considered for an exchange:

• Item must be unworn, unused, and in its original packaging.

• Exchange requests must be submitted within 7 days of delivery.

• Customer is responsible for all shipping costs associated with returning the original item.

• Customer is responsible for shipping costs for the replacement item.

• A restocking fee will apply to all approved exchanges.

Exchange requests must be approved by Jess For The Culture before returning any merchandise. Unauthorized returns will not be accepted.

Sizing Disclaimer

Customers are responsible for reviewing all sizing information before placing an order. Size charts are provided on each product page, and customers are encouraged to contact Jess For The Culture prior to purchasing if they need additional sizing assistance.

Many Jess For The Culture garments are intentionally designed with an oversized, relaxed, or boxy fit depending on the style.

As noted on our size charts:

• Size up if you prefer a roomier or more oversized fit.

• Size down if you prefer a slimmer or more fitted look.

Because sizing preference is subjective, refunds, returns, or exchanges will not be approved solely because a customer selected the incorrect size or preferred a different fit after delivery.

Damaged or Incorrect Items

Please inspect your order immediately upon delivery.

If your order arrives with a manufacturing defect, production error, or you receive the incorrect item, please contact us within 48 hours of delivery with photographs of both the item and its packaging.

If your claim is approved, we will either:

• Remake and replace the item at no additional cost, or

• Issue a full refund if a replacement cannot reasonably be provided.

Damage caused by normal wear, improper care, washing, weather exposure, accidents, misuse, or customer handling is not considered a manufacturing defect and is not eligible for replacement or refund.

Jess For The Culture reserves the right to deny any exchange or damage claim that does not meet the requirements outlined above.